Great Work!: Delivering Value in a Service Organization

7 Pages Posted: 28 Feb 2012 Last revised: 1 Apr 2012

Date Written: February 27, 2012

Abstract

Service organizations usually don’t become successful, and stay successful, by accident. More likely, its leaders have recognized what works and have assimilated those factors into its mission, vision and values. Success is not based simply upon knowing what you’re doing and getting it done — It’s really about making the client happy. So, even when we are accomplishing exactly what we promised, if the client isn’t convinced that we are delivering something of value, then what we believe doesn’t matter. We must demonstrate the value that we are consistently creating at all points along the way in a project if we want our clients to feel as good about our work as we do. That is delivering value.

Keywords: Distinction, value, success

Suggested Citation

Dandrea, Ralph J. and Beer, Frederick and Coupal, Jonathan and Flaherty, Sean William, Great Work!: Delivering Value in a Service Organization (February 27, 2012). Available at SSRN: https://ssrn.com/abstract=2011999 or http://dx.doi.org/10.2139/ssrn.2011999

Ralph J. Dandrea (Contact Author)

ITX Corp. ( email )

1169 Pittsford-Victor Road
Suite 100
Pittsford, NY 14534
United States
585-899-4888 (Phone)
646-349-2651 (Fax)

HOME PAGE: http://www.itx.net

Frederick Beer

ITX Corp. ( email )

1169 Pittsford-Victor Road
Suite 100
Pittsford, NY 14534
United States

Jonathan Coupal

ITX Corp. ( email )

1169 Pittsford-Victor Road
Suite 100
Pittsford, NY 14534
United States

Sean William Flaherty

ITX Corp. ( email )

1169 Pittsford-Victor Road
Suite 100
Pittsford, NY 14534
United States

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