Great Work!: Delivering Value in a Service Organization
7 Pages Posted: 28 Feb 2012 Last revised: 1 Apr 2012
Date Written: February 27, 2012
Service organizations usually don’t become successful, and stay successful, by accident. More likely, its leaders have recognized what works and have assimilated those factors into its mission, vision and values. Success is not based simply upon knowing what you’re doing and getting it done — It’s really about making the client happy. So, even when we are accomplishing exactly what we promised, if the client isn’t convinced that we are delivering something of value, then what we believe doesn’t matter. We must demonstrate the value that we are consistently creating at all points along the way in a project if we want our clients to feel as good about our work as we do. That is delivering value.
Keywords: Distinction, value, success
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