Building a Developmental Culture: The Birth of Deloitte University

Posted: 19 Mar 2012

See all articles by Boris Groysberg

Boris Groysberg

Harvard Business School

Maureen Strohm Gibbons

affiliation not provided to SSRN

Joshua Bronstein

Harvard University - Business School (HBS)

Date Written: January 3, 2012

Abstract

It is October 2009 and Barry Salzberg, CEO of Deloitte LLP, has just returned from the groundbreaking of Deloitte University. When completed, Deloitte University would be a world class learning and development center owned by, and for the exclusive use by the employees of, Deloitte. Deloitte spent a significant amount of time and money on the training and development of its employees. Historically, this training had taken place at hotels and conference centers, not affiliated with Deloitte. The idea for the construction of a special-purpose, Deloitte-owned learning facility had been championed by Salzberg. He believed Deloitte University would allow the firm to "instill our values in our people through learning and development" which he thought was critical to Deloitte's long-term success. Salzberg had won over the necessary majority of the partners, but not all of them supported the University concept. As he thought about the future of this new facility, how could he ensure it would be successful?

Learning Objective: Understand challenges associated with leading and implementing major change in a large organization.

Suggested Citation

Groysberg, Boris and Strohm Gibbons, Maureen and Bronstein, Joshua, Building a Developmental Culture: The Birth of Deloitte University (January 3, 2012). Harvard Business School Organizational Behavior Unit case no. 411-059, Available at SSRN: https://ssrn.com/abstract=2023383

Boris Groysberg (Contact Author)

Harvard Business School ( email )

Soldiers Field
Boston, MA 02163
United States
617-496-2784 (Phone)
617-496-5271 (Fax)

Maureen Strohm Gibbons

affiliation not provided to SSRN ( email )

Joshua Bronstein

Harvard University - Business School (HBS) ( email )

Soldiers Field Road
Morgan 270C
Boston, MA 02163
United States

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