Characteristics of Tqm: Evidence from the Rit/Usa Today Quality Cup Competition

41 Pages Posted: 21 Feb 2000 Last revised: 16 Oct 2022

See all articles by Joshua G. Rosett

Joshua G. Rosett

Claremont McKenna College - Robert Day School of Economics and Finance

Richard N. Rosett

Rochester Institute of Technology (RIT)

Date Written: July 1999

Abstract

This paper reports the results of a field study examining the use of TQM at 15 firms. The sample is drawn from winners and finalists of the RIT/USA Today Quality Cup. The authors interviewed 75 employees (5 per firm) including 14 executives, 44 middle managers, and 17 front line workers. The interviews elicited information on the motives for adopting TQM, the role of leadership, the use of monitoring, the use of rhetoric, the extent and type of training, the basis for employee evaluation, compensation, and promotion, the use of teams, reallocation of authority, and the results of the TQM program. We use the data to provide a description of how TQM works in practice, including factors that determine patterns of use across firms. A major result is that team-based problem solving is used about twice as frequently as devolution of authority in our sample. We attribute this result to the higher costs of monitoring and corporate change associated with devolution relative to problem solving.

Suggested Citation

Rosett, Joshua G. and Rosett, Richard N., Characteristics of Tqm: Evidence from the Rit/Usa Today Quality Cup Competition (July 1999). NBER Working Paper No. w7241, Available at SSRN: https://ssrn.com/abstract=202711

Joshua G. Rosett (Contact Author)

Claremont McKenna College - Robert Day School of Economics and Finance ( email )

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Claremont, CA 91711-6420
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HOME PAGE: http://www.claremontmckenna.edu/academic/faculty/profile.asp?Fac=372

Richard N. Rosett

Rochester Institute of Technology (RIT) ( email )

College of Business
Rochester, NY 14623
United States
585-442-9397 (Phone)
561-258-8439 (Fax)

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