Performance Management at Intermountain Healthcare

Posted: 18 Apr 2012

See all articles by Richard Bohmer

Richard Bohmer

Harvard University - Technology & Operations Management Unit

Alexander Romney

University of Utah - David Eccles School of Business

Date Written: April 22, 2009

Abstract

Intermountain Healthcare is a 21-hospital integrated delivery system serving Utah and southern Idaho that is nationally recognized for its highly structured approach to managing the quality of clinical care. This case describes Intermountain's system for improving clinical performance that makes use of the organization's extensive set of standardized clinical protocols and associated clinical process and outcome measures. The measures underpin a sophisticated set of financial incentives that are applied to both administrative and clinical staff. The case allows students to evaluate the strengths and weaknesses of financial incentives in clinical medicine.

Learning Objective: 1. Understand the strengths and limitations of pay-for-performance in healthcare delivery. 2. Examine a deliberate and highly structured approach to managing clinical performance of a healthcare delivery organization.

Suggested Citation

Bohmer, Richard and Romney, Alexander, Performance Management at Intermountain Healthcare (April 22, 2009). Harvard Business School Technology & Operations Mgt. Unit Case No. 609-103, Available at SSRN: https://ssrn.com/abstract=2042154

Richard Bohmer (Contact Author)

Harvard University - Technology & Operations Management Unit ( email )

Soldiers Field
Morgan Hall T-15
Boston, MA 02163
United States
(617) 495-6660 (Phone)
(617) 496-4059 (Fax)

Alexander Romney

University of Utah - David Eccles School of Business ( email )

1645 E Campus Center Dr
Salt Lake City, UT 84112-9303
United States

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