Earnings and Ratings at Google Answers

12 Pages Posted: 19 Apr 2012  

Benjamin G. Edelman

Harvard University - HBS Negotiations, Organizations and Markets Unit

Date Written: April 2012

Abstract

I analyze questions and answers from Google Answers. More experienced answerers provide answers with the characteristics askers most value, receiving higher ratings as a result. Answerer earnings increase in experience. Answerers who focus on particular question categories provide answers of higher quality but earn lower pay per hour. Answers provided during the business day receive higher payment per hour, but more experienced answerers tend to favor work at other times.

JEL Classification: J22, J31, L14

Suggested Citation

Edelman, Benjamin G., Earnings and Ratings at Google Answers (April 2012). Economic Inquiry, Vol. 50, Issue 2, pp. 309-320, 2012. Available at SSRN: https://ssrn.com/abstract=2042381 or http://dx.doi.org/10.1111/j.1465-7295.2011.00414.x

Benjamin G. Edelman (Contact Author)

Harvard University - HBS Negotiations, Organizations and Markets Unit ( email )

Soldiers Field
Boston, MA 02163
United States

HOME PAGE: http://people.hbs.edu/bedelman

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