85 Pages Posted: 26 Apr 2012 Last revised: 21 Jun 2013
Date Written: March 1, 2012
The main purpose of this paper is to develop a conceptual framework for understanding the literature on the consequences of contemporary performance measurement (CPM) systems and the theories that explain these consequences. The framework is based on an in-depth review of 76 empirical studies published in high-quality academic journals in the areas of accounting, operations, and strategy. The framework classifies the consequences of CPM into three categories: people’s behaviour, organizational capabilities, and performance consequences. This paper discusses our current knowledge on the impact of CPM, highlighting inconsistencies and gaps as well as providing direction for future research.
Keywords: Contemporary performance measurement systems, balanced scorecard, levers of control framework, strategic performance measurement systems, key performance indicators, diverse performance measures
JEL Classification: M00, M10, M40, M52
Suggested Citation: Suggested Citation
Franco-Santos, Monica and Lucianetti, Lorenzo and Bourne, Mike, Contemporary Performance Measurement Systems: A Review of Their Consequences and a Framework for Research (March 1, 2012). Management Accounting Research, 23 (2) 79-119, 2012. Available at SSRN: https://ssrn.com/abstract=2045992