Beyond Shared Perceptions of Trust and Monitoring in Teams: Implications of Asymmetry and Dissensus

Journal of Applied Psychology, 2012, 97(2), 391-406

58 Pages Posted: 5 May 2012 Last revised: 12 Jan 2018

See all articles by Bart Jong

Bart Jong

Australian Catholic University (ACU)

Kurt Dirks

Washington University in St. Louis - John M. Olin Business School

Date Written: May 4, 2012

Abstract

Past research has implicitly assumed that only mean levels of trust and monitoring in teams are critical for explaining their interrelations and their relationships with team performance. In this article, the authors argue that it is equally important to consider the dispersion in trust and monitoring that exists within teams. The authors introduce “trust asymmetry” and “monitoring dissensus” as critical dispersion properties of trust and monitoring and hypothesize that these moderate the relationships between mean monitoring, mean trust, and team performance. Data from a cross-lagged panel study and a partially lagged study support the hypotheses. The first study also offered support for an integrative model that includes mean and dispersion levels of both trust and monitoring. Overall, the studies provide a comprehensive and clear picture of how trust and monitoring emerge and function at the team level via mean and dispersion.

Keywords: trust, monitoring, team performance, within-team dispersion, asymmetry

Suggested Citation

Jong, Bart and Dirks, Kurt, Beyond Shared Perceptions of Trust and Monitoring in Teams: Implications of Asymmetry and Dissensus (May 4, 2012). Journal of Applied Psychology, 2012, 97(2), 391-406 , Available at SSRN: https://ssrn.com/abstract=2050920

Bart Jong (Contact Author)

Australian Catholic University (ACU)

250 Victoria Parade
Melbourne, VIC 3002
Australia

Kurt Dirks

Washington University in St. Louis - John M. Olin Business School ( email )

One Brookings Drive
Campus Box 1133
St. Louis, MO 63130-4899
United States

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