How Does Trust Affect the Performance of Ongoing Teams? The Mediating Role of Reflexivity, Monitoring and Effort

De Jong, B. A., & Elfring, T. (2010). How Does Trust Affect the Performance of Ongoing Teams? The Mediating Role of Reflexivity, Monitoring and Effort. Academy of Management Journal, 53(3), 535-549

Posted: 5 May 2012  

Bart Jong

Australian Catholic University (ACU)

Tom Elfring

VU University Amsterdam

Date Written: 2010

Abstract

In this study, we investigate how trust affects the performance of ongoing teams. We propose a multiple mediator model in which different team processes act as mediating mechanisms that transmit the positive effects of trust to team performance. Drawing on a data set of ongoing tax consulting teams, we found support for the mediated effects of trust via team monitoring and team effort. Our results did not support the mediating role of “team reflexivity.” These findings contribute to understanding how trust operates within ongoing teams in a way that is distinct from what is known from studies of short-term teams.

Keywords: Trust, Team, Performance, Teamwork

Suggested Citation

Jong, Bart and Elfring, Tom, How Does Trust Affect the Performance of Ongoing Teams? The Mediating Role of Reflexivity, Monitoring and Effort (2010). De Jong, B. A., & Elfring, T. (2010). How Does Trust Affect the Performance of Ongoing Teams? The Mediating Role of Reflexivity, Monitoring and Effort. Academy of Management Journal, 53(3), 535-549. Available at SSRN: https://ssrn.com/abstract=2050924

Bart Jong (Contact Author)

Australian Catholic University (ACU)

250 Victoria Parade
Melbourne, VIC 3002
Australia

Tom Elfring

VU University Amsterdam ( email )

De Boelelaan 1105
Amsterdam, ND North Holland 1081 HV
Netherlands

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