Employees, Supervisors, and Workplace Mediation: Experiences of Justice and Settlement

Rebecca Nesbit, Tina Nabatchi, and Lisa Blomgren Bingham, Employees, Supervisors, and Workplace Mediation: Experiences of Justice and Settlement, Review of Public Personnel Administration, XX(X) 1–28 (2012)

29 Pages Posted: 14 May 2012

See all articles by Becky Nesbit

Becky Nesbit

Indiana University Bloomington - School of Public & Environmental Affairs (SPEA)

Tina Nabatchi

Syracuse University

Lisa Blomgren Amsler (formerly Bingham)

Indiana University Bloomington - School of Public & Environmental Affairs (SPEA); University of Nevada, Las Vegas, William S. Boyd School of Law

Date Written: May 13, 2012

Abstract

This study explores the experience of disputant–disputant interpersonal justice in workplace mediation in a public organization. The results show that there are significant differences between employees’ and supervisors’ experiences of disputant–disputant interpersonal justice. Moreover, the results indicate that the quality of participants’ interactions in mediation is significantly related to the quality of the mediated outcome in terms of settlement or case resolution. When disputants experience interpersonal justice with each other during mediation, they are more likely to reach a full resolution to the dispute. When disputants corroborate each others' reports of their own behaviors during mediation, they are also more likely to achieve settlement of the mediation. Disputants who received an apology from the other party were more likely to report a settlement to the dispute. In sum, this field test supports the theory of disputant–disputant interpersonal justice and provides evidence that it is an important element in the mediated resolution of a workplace dispute.

Keywords: mediation, conflict management, organizational justice

Suggested Citation

Nesbit, Becky and Nabatchi, Tina and Amsler, Lisa Blomgren, Employees, Supervisors, and Workplace Mediation: Experiences of Justice and Settlement (May 13, 2012). Rebecca Nesbit, Tina Nabatchi, and Lisa Blomgren Bingham, Employees, Supervisors, and Workplace Mediation: Experiences of Justice and Settlement, Review of Public Personnel Administration, XX(X) 1–28 (2012). Available at SSRN: https://ssrn.com/abstract=2057146

Becky Nesbit (Contact Author)

Indiana University Bloomington - School of Public & Environmental Affairs (SPEA) ( email )

1315 East Tenth Street
Bloomington, IN 47405
United States

Tina Nabatchi

Syracuse University ( email )

900 S. Crouse Avenue
Syracuse, NY 13244-2130
United States

Lisa Blomgren Amsler

Indiana University Bloomington - School of Public & Environmental Affairs (SPEA) ( email )

1315 East Tenth Street
Rm. 333
Bloomington, IN 47405
United States

University of Nevada, Las Vegas, William S. Boyd School of Law ( email )

4505 South Maryland Parkway
Box 451003
Las Vegas, NV 89154
United States

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