National Roundtable on Consumer and Employment Dispute Resolution: Consumer Arbitration Roundtable Summary Report
Indiana University School of Public & Environmental Affairs Research Paper No. 2012-04-01
62 Pages Posted: 18 May 2012 Last revised: 3 Dec 2012
Date Written: April 17, 2012
Building upon the work of the ABA Dispute Resolution Section's Consumer Arbitration Study Group, a National Roundtable on Consumer Arbitration was held in February, 2012, at Pepperdine University and was co-sponsored by Pepperdine School of Law, the Straus Institute for Dispute Resolution, and Penn State University, Dickinson School of Law. This Summary Report and its attachments: 1) summarize the discussions at the Roundtable and the Planning Committee’s conclusions; 2) provide an overview of related empirical studies and the range of dispute resolution programs and processes available to resolve consumer disputes; and 3) include an annotated list of key resources. Several work groups have been formed to carry on the work of this National Roundtable. A second National Roundtable focusing on employment dispute resolution will take place in September, 2012, at Penn State University, Dickinson School of Law.
Keywords: consumer, employment, dispute resolution, arbitration, evaluation, future, arbitration fairness index
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