Having Versus Consuming: Failure to Estimate Usage Frequency Makes Consumers Prefer Multi-Feature Products

Journal of Marketing Research, Vol. 50, pp. 44-54, 2013

11 Pages Posted: 6 Jun 2012 Last revised: 14 Feb 2013

See all articles by Joseph K. Goodman

Joseph K. Goodman

Fisher College of Business, The Ohio State University

Caglar Irmak

University of Miami

Date Written: 2013

Abstract

The authors investigate whether consumers systematically consider feature usage before making multifunctional product purchase decisions. Across five studies and four product domains, the article shows that consumers fail to estimate their feature usage rate before purchasing multifunctional products, negatively affecting product satisfaction. The findings demonstrate that when consumers do estimate their feature usage before choice, preferences shift from many-feature products toward few-feature products. The authors show that this shift in preferences is due to a change in elaboration from having features to using features, and they identify three key moderators to the effect: need for cognition, feature trivialness, and materialism. Finally, the authors investigate the downstream consequences of usage estimation on product satisfaction, demonstrating that consumers who estimate usage before choice experience greater product satisfaction and are more likely to recommend their chosen product. These results point to the relative importance consumers place on having versus using product features.

Keywords: usage estimation, having versus using, product features, multifunctional products, product choice

Suggested Citation

Goodman, Joseph K. and Irmak, Caglar, Having Versus Consuming: Failure to Estimate Usage Frequency Makes Consumers Prefer Multi-Feature Products (2013). Journal of Marketing Research, Vol. 50, pp. 44-54, 2013. Available at SSRN: https://ssrn.com/abstract=2078694 or http://dx.doi.org/10.2139/ssrn.2078694

Joseph K. Goodman (Contact Author)

Fisher College of Business, The Ohio State University ( email )

Fisher Hall 542
2100 Neil Ave
Columbus, OH 43210
United States

HOME PAGE: http://u.osu.edu/goodman/

Caglar Irmak

University of Miami ( email )

Coral Gables, FL 33124
United States

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