Always Getting What You Want? Employee Expectations About Leadership Conflict Behavior in Co-Worker Conflict

26 Pages Posted: 1 Jul 2012

See all articles by Moritz Römer

Moritz Römer

Schouten & Nelissen

Ellen Giebels

University of Twente - Faculty of Behavioural Sciences

Sonja Rispens

Eindhoven University of Technology

Date Written: June 15, 2012

Abstract

This study focuses on employees‘ expectations about leadership behavior in employee conflicts as a possible factor in determining effects of such behavior. Specifically, we examine perceptions, evaluations and expectations of employees vice versa their direct leader when experiencing a conflict with a colleague. We consider whether or not employees call in the supervisor themselves as a crucial factor. We also explore to what extent violation of expectations influences the relationship with the leader as well as the process and outcomes of the conflict. Sixteen semi-structured in-depth interviews with respondents from a range of sectors, organizations, positions, ages and educational backgrounds provided data of 20 authentic conflict cases. Generally, results show that although employees often regard dealing with conflict as an obligation for organizational leaders, they are also inclined not to involve their supervisor. Explanations and implications for organizational conflict management are being discussed.

Keywords: Interpersonal conflict, leadership behavior, implicit leadership theory, psychological contract

Suggested Citation

Römer, Moritz and Giebels, Ellen and Rispens, Sonja, Always Getting What You Want? Employee Expectations About Leadership Conflict Behavior in Co-Worker Conflict (June 15, 2012). Intl. Association for Conflict Management, IACM 25th Annual Conference. Available at SSRN: https://ssrn.com/abstract=2084827 or http://dx.doi.org/10.2139/ssrn.2084827

Moritz Römer (Contact Author)

Schouten & Nelissen ( email )

Van Heemstraweg West 5
Zaltbommel, 5301 PA
Netherlands

Ellen Giebels

University of Twente - Faculty of Behavioural Sciences ( email )

Netherlands

Sonja Rispens

Eindhoven University of Technology ( email )

Den Dolech 2
Eindhoven, 5612 AZ
Netherlands

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