Leading the Clients: Assessing the Importance of the Loan Officer in a Microfinance Program

17 Pages Posted: 20 Jun 2012 Last revised: 18 Jul 2012

See all articles by Pete Crabb

Pete Crabb

Northwest Nazarene University

Date Written: May 19, 2012

Abstract

Microfinance programs can improve the economic, social, and spiritual conditions of the poor. Survey responses from more than 29,000 microfinance clients are used here to study what impact the loan officer may have on advancement of this so called triple bottom line. The study seeks to identify what, if any, improvement in the economic, social, and spiritual conditions of the borrowers depends on the staff member administering the loan. While a general improvement in all three conditions over the course of the program is clear in the data, no conclusive evidence is found that this is due to the loan officer.

Keywords: Economic Development, Microfinance

JEL Classification: O16

Suggested Citation

Crabb, Peter R., Leading the Clients: Assessing the Importance of the Loan Officer in a Microfinance Program (May 19, 2012). Available at SSRN: https://ssrn.com/abstract=2087689 or http://dx.doi.org/10.2139/ssrn.2087689

Peter R. Crabb (Contact Author)

Northwest Nazarene University ( email )

623 S University Blvd
Nampa, ID 83686
United States
208 467-8536 (Phone)

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