Faster? Cheaper? Better? Using ADR to Resolve Federal Sector EEO Complaints

Public Administration Review, Forthcoming

35 Pages Posted: 25 Jun 2012

See all articles by Tina Nabatchi

Tina Nabatchi

Syracuse University

Anya Stanger

Syracuse University

Date Written: 2012

Abstract

This article examines the Equal Employment Opportunity Commission‟s Management Directive 110 (MD 110), which requires all federal agencies to offer Alternative Dispute Resolution (ADR) to employees with Equal Employment Opportunity (EEO) complaints. Specifically, the article examines federal sector EEO complaint processing before and after the passage of MD 110, and compares the traditional EEO procedure with the use of ADR on several indicators of case processing and case outcomes. Findings are reported in three sections: an overall analysis, an analysis of the informal stage of the process, and an analysis of the formal stage of the process. The article concludes with a discussion and directions for future research.

Keywords: ADR, EEO, EEOC

Suggested Citation

Nabatchi, Tina and Stanger, Anya, Faster? Cheaper? Better? Using ADR to Resolve Federal Sector EEO Complaints (2012). Public Administration Review, Forthcoming . Available at SSRN: https://ssrn.com/abstract=2091352

Tina Nabatchi (Contact Author)

Syracuse University ( email )

900 S. Crouse Avenue
Syracuse, NY 13244-2130
United States

Anya Stanger

Syracuse University ( email )

900 S. Crouse Avenue
Syracuse, NY 13244-2130
United States

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