Examining the Links between Workforce Diversity, Organizational Goal Clarity, and Job Satisfaction
35 Pages Posted: 15 Jul 2012 Last revised: 14 Oct 2014
Date Written: 2012
Over the past several decades, a substantial body of research has accrued demonstrating how important workforce diversity is to public organizations. Yet, despite its apparent importance, research on workforce diversity has been relatively narrow in scope and frequently fails to link diversity to important individual and organizational outcomes. Using data collected in three waves of the Federal Human Capital Survey, we consider 1) whether workforce diversity impacts organizational goal clarity among a sample of federal employees, and 2) whether this relationship affects employee job satisfaction. We also consider the role diversity management policies play in shaping these outcomes. Results indicate diversity leads to greater goal ambiguity and declines in employee job satisfaction; however, diversity management policies offset these effects. Findings also indicate the type of diversity matters.
Keywords: Diversity, goal ambiguity, job satisfaction
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