Developing an e-Business Management System Based on Success Factors Interrelationship

Proceedings of the 2012 International Conference on Industrial Engineering and Operations Management, Istanbul, Turkey, July 3-6, 2012

Posted: 17 Jul 2012 Last revised: 1 Aug 2012

See all articles by Shahryar Sorooshian

Shahryar Sorooshian

University of Malaya (UM)

Meysam Salimi

Management and Science University (MSU) - Faculty of Business Management and Professional Studies

Date Written: 2012

Abstract

In past years, there have been a few efforts of studies focusing on E-business management for evaluating critical factors on the strategic management success of E-businesses. With this paper, we propose a developed system to categorize and prioritize the strategies of E-business managing. The developed system of this study uses balancedscorecard (BSC) to categorize the critical success factors (CSF) affecting the E-business management and the CSFs are ranked based on multi criteria decision making techniques, decision making trial and evaluation laboratory (DEMATEL) technique. The implementations of the developed system of this research are also applied for a real electronic business-world case study of E-publisher Company and the result is analysed under different strategy scenarios.

Keywords: BSC, E-business, CSF, DEMATEL, Strategic management

Suggested Citation

Sorooshian, Shahryar and Salimi, Meysam, Developing an e-Business Management System Based on Success Factors Interrelationship (2012). Proceedings of the 2012 International Conference on Industrial Engineering and Operations Management, Istanbul, Turkey, July 3-6, 2012, Available at SSRN: https://ssrn.com/abstract=2109407

Shahryar Sorooshian (Contact Author)

University of Malaya (UM) ( email )

Kuala Lumpur, Wilayah Persekutuan 50603
University of Malaya (UM)
Kuala Lumpur, Wilayah Persekutuan 50603
Malaysia

Meysam Salimi

Management and Science University (MSU) - Faculty of Business Management and Professional Studies ( email )

17-G, Block A
Jalan Equestrian 13/52
Seksyen 13, 40100
Malaysia

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