Developing an e-Business Management System Based on Success Factors Interrelationship
Proceedings of the 2012 International Conference on Industrial Engineering and Operations Management, Istanbul, Turkey, July 3-6, 2012
Posted: 17 Jul 2012 Last revised: 1 Aug 2012
Date Written: 2012
In past years, there have been a few efforts of studies focusing on E-business management for evaluating critical factors on the strategic management success of E-businesses. With this paper, we propose a developed system to categorize and prioritize the strategies of E-business managing. The developed system of this study uses balancedscorecard (BSC) to categorize the critical success factors (CSF) affecting the E-business management and the CSFs are ranked based on multi criteria decision making techniques, decision making trial and evaluation laboratory (DEMATEL) technique. The implementations of the developed system of this research are also applied for a real electronic business-world case study of E-publisher Company and the result is analysed under different strategy scenarios.
Keywords: BSC, E-business, CSF, DEMATEL, Strategic management
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