A Dollar for Your Thoughts: Feedback-Conditional Rebates on Ebay
21 Pages Posted: 22 Aug 2012 Last revised: 29 Sep 2014
Date Written: August 2014
We run a series of controlled ﬁeld experiments on eBay where buyers are rewarded for providing feedback. Our results suggest that the feedback rate increases when a rebate is given, though the eﬀect is small. Moreover, the nature of buyer feedback is inﬂuenced by rewards: buyers are more likely to give positive feedback following a high-quality transaction (fast shipping) and less likely to give negative feedback following a low-quality transaction (slow shipping). In sum, you can buy feedback but you cannot buy unbiased feedback.
Keywords: feedback, rebates, experiment
Suggested Citation: Suggested Citation