Determinants of Organizational Citizenship Behaviour: A Review of Literature

Journal of Management & Public Policy, Vol. 1, No. 2, June 2010

10 Pages Posted: 7 Sep 2012 Last revised: 14 Sep 2015

See all articles by Shweta Jha

Shweta Jha

Apeejay School of Management

Srirang Jha

Apeejay School of Management

Date Written: September 3, 2012

Abstract

Scholars have studied various factors contributing towards Organizational Citizenship Behaviour (OCB) over the last three decades. However an integrated approach to the determinants of OCB is yet to emerge. Most of the researchers have examined the impact of only one or two factors on OCB, occasionally taking a third factor for probing its mediating role. Role of a number of important factors such as internal communication patterns, organizational culture, organizational climate, ‘vision, mission and strategies’, etc. as possible determinants of OCB has not been studied at length. Moreover, there is an urgent need to develop a composite view on the determinants of OCB while formulating any holistic policy to augment citizenship behavior among the employees. This review paper presents a comprehensive framework for delineating the determinants of OCB for the benefit of practicing managers as well as discerning academics and researchers.

Keywords: Organizational Citizenship Behaviour, Determinants, Integrated Approach

JEL Classification: M00, M10

Suggested Citation

Jha, Shweta and Jha, Srirang, Determinants of Organizational Citizenship Behaviour: A Review of Literature (September 3, 2012). Journal of Management & Public Policy, Vol. 1, No. 2, June 2010 . Available at SSRN: https://ssrn.com/abstract=2141013

Shweta Jha

Apeejay School of Management ( email )

Sector-8, Institutional area
Dwarka
New Delhi, 110075
India

Srirang Jha (Contact Author)

Apeejay School of Management ( email )

Sector-8, Institutional area
Dwarka
New Delhi, 110075
India

Register to save articles to
your library

Register

Paper statistics

Downloads
862
Abstract Views
3,318
rank
26,609
PlumX Metrics