Determinants of Organizational Citizenship Behaviour: A Review of Literature
Journal of Management & Public Policy, Vol. 1, No. 2, June 2010
10 Pages Posted: 7 Sep 2012 Last revised: 14 Sep 2015
Date Written: September 3, 2012
Scholars have studied various factors contributing towards Organizational Citizenship Behaviour (OCB) over the last three decades. However an integrated approach to the determinants of OCB is yet to emerge. Most of the researchers have examined the impact of only one or two factors on OCB, occasionally taking a third factor for probing its mediating role. Role of a number of important factors such as internal communication patterns, organizational culture, organizational climate, ‘vision, mission and strategies’, etc. as possible determinants of OCB has not been studied at length. Moreover, there is an urgent need to develop a composite view on the determinants of OCB while formulating any holistic policy to augment citizenship behavior among the employees. This review paper presents a comprehensive framework for delineating the determinants of OCB for the benefit of practicing managers as well as discerning academics and researchers.
Keywords: Organizational Citizenship Behaviour, Determinants, Integrated Approach
JEL Classification: M00, M10
Suggested Citation: Suggested Citation