IQM-CMM: A Framework for Assessing Organizational Information Quality Management Capability Maturity

12th International Conference on Information Quality (ICIQ07), Massachusetts Institute of Technology, Cambridge, MA, USA, November 9-11

16 Pages Posted: 7 Sep 2012 Last revised: 20 Sep 2012

See all articles by Sasa Baskarada

Sasa Baskarada

Defence Science and Technology Organisation

Andy Koronios

University of South Australia

Jing Gao

affiliation not provided to SSRN

Date Written: November 9, 2007

Abstract

Contemporary organizations are producing and storing more information then ever before in history. The resulting information overload, combined with the lack of quality assurance for information management, has led to a questionable state of information quality in many organizations. Furthermore, assessing, enhancing, and managing information quality has proven to be a notoriously difficult undertaking. This paper presents a capability maturity model approach for information quality management process assessment and improvement. The paper first presents a set of criteria, as identified from extensive literature review and exploratory case studies, which are thought to be of importance when considering a holistic approach for information quality management. The paper then presents the results of a Delphi study, which was used to validate those criteria and organize them into a staged capability maturity model – Information Quality Management Capability Maturity Model (IQM-CMM). The paper finally presents the preliminary results of a case study, where IQM-CMM was applied in a large Australian engineering asset management organization, and used as a comprehensive approach for evaluating their existing information quality management practices. As a result, it is believed that IQM-CMM may help organizations in assessing their existing information quality management practices, and in identifying potential gaps and improvement strategies.

Keywords: Data/Information Quality Management, Capability Maturity Model, Delphi Study, Case Study

Suggested Citation

Baskarada, Sasa and Koronios, Andy and Gao, Jing, IQM-CMM: A Framework for Assessing Organizational Information Quality Management Capability Maturity (November 9, 2007). 12th International Conference on Information Quality (ICIQ07), Massachusetts Institute of Technology, Cambridge, MA, USA, November 9-11, Available at SSRN: https://ssrn.com/abstract=2142971 or http://dx.doi.org/10.2139/ssrn.2142971

Sasa Baskarada (Contact Author)

Defence Science and Technology Organisation ( email )

PO Box 1500
24 Scherger Drive
Canberra, SA ACT 2610
Australia
61396267916 (Phone)

Andy Koronios

University of South Australia ( email )

37-44 North Terrace, City West Campus
Adelaide, South Australia 5001
Australia

Jing Gao

affiliation not provided to SSRN

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