Useful and Easy-to-Use Interactive Voice for Emergency Data Exchange

CPRafrica 2012/CPRsouth7 Conference, Port Louis, Mauritius

16 Pages Posted: 15 Sep 2012

See all articles by Nuwan Waidyanatha

Nuwan Waidyanatha

LIRNEasia; Sahana Software Foundation

Manoj Silva

affiliation not provided to SSRN

Brenda Burrell

affiliation not provided to SSRN

Tichafara Sigauke

affiliation not provided to SSRN

Date Written: September 6, 2012

Abstract

Telephone calls are the predominant telecommunication mode in Sri Lanka (Zainudeen and Ratnadiwakara, 2010). To that end, leveraging voice-based applications for disaster communication would be acceptable and sustainable. The findings in this paper are from an experiment concerning interactive voice for connecting community-based emergency field operatives with their central coordination hub. Challenge was in interchanging the Freedom Fone (FF) Interactive Voice Response (IVR) generated, Sinhala and Tamil language, speech data with the text-based 'Sahana' disaster management system for analysis and decision support. Emergency Data Exchange Language (EDXL) interoperable content standard was adopted for mediation between the two disparate systems. Standard mobile phones were the interface interlinking the Community Emergency Response Team (CERT) members. Low quality voice transmissions over the GSM cellular infrastructure resulting in distorted data was a barrier to automating transformations between text and speech. Replacing those processes with human procedure significantly degrades the reliability. Nevertheless, the CERT members find voice-enabled information exchange useful and easy-to-use because it diminishes the need for computer literacy and removes language barriers. The paper discusses the utility evaluation of the introduced system.

Keywords: Public goods, Civil society, Information, Applications, Performance

Suggested Citation

Waidyanatha, Nuwan and Silva, Manoj and Burrell, Brenda and Sigauke, Tichafara, Useful and Easy-to-Use Interactive Voice for Emergency Data Exchange (September 6, 2012). CPRafrica 2012/CPRsouth7 Conference, Port Louis, Mauritius. Available at SSRN: https://ssrn.com/abstract=2146397

Nuwan Waidyanatha (Contact Author)

LIRNEasia ( email )

12, Balcomb Place
Colombo, 00800
Sri Lanka

Sahana Software Foundation ( email )

Los Angeles, CA
United States

Manoj Silva

affiliation not provided to SSRN

Brenda Burrell

affiliation not provided to SSRN

Tichafara Sigauke

affiliation not provided to SSRN

Register to save articles to
your library

Register

Paper statistics

Downloads
24
Abstract Views
464
PlumX Metrics