Whether the Way State Delivers Services is Redefined Concomitantly with Changes in the Society that are Mediated by ICT?: A Case of Supply Chain Management of Public Distribution System Operations in the Chhattisgarh State of India
CPRafrica 2012/CPRsouth7 Conference, Port Louis, Mauritius, September 5-7, 2012
12 Pages Posted: 17 Sep 2012
Date Written: September 6, 2012
Globally New Public Management is concerned with Improving public service delivery. Changes in service delivery occur either due to demands from the society or state vision. Different maturity models also take similar view on e-governance adaptation. The technological sophistication of a society is critical to social, political and economic growth of a society. Further, changes in social, political and economic spheres and technology happen in definite stages. State vision, however, needs to be guided by concerns of improving capabilities of the citizens rather than growth alone. ICT implementations would be a success when their design, aspirations of the society and the concerns of the government are in harmony. When technology is driven by strategic vision alone , the design of technology may not be reflecting the possibilities that can be achieved with the technological capabilities and the governance processes may not be optimized to empower citizens.
The above ideas have been tested using the case of computerization of Public Distribution System (PDS) operations in the state of Chhattisgarh, India. Recent policy changes resulted in deployment of ICT for improving operational efficiency. ICT in PDS is, mainly guided by state vision, is happening at a time of other social and economic changes. The administrative efficiencies gained by the ICT implementation is impressive enough to sustain the spending on similar projects in near future. The project design, however, needs to be more inclusive if it has to mature in a logical fashion and considerable change in governance processes may be required.
Keywords: governance, information, innovation, networks, transparency
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