Constructing a Staged Capability Maturity Model for Information Quality Management: Applying the Delphi Method for Consensus Building within an Information Quality Expert Panel

Australasian Conference on Information Quality (AusIQ 2007), Adelaide, Australia, 23-24 August

10 Pages Posted: 20 Sep 2012

See all articles by Sasa Baskarada

Sasa Baskarada

Defence Science and Technology Organisation

Andy Koronios

University of South Australia

Jing Gao

affiliation not provided to SSRN

Date Written: August 23, 2007

Abstract

Contemporary organisation are producing and storing more information then ever before in history. The resulting information overload, combined with the lack of quality assurance for information management, has led to a questionable state of information quality in many organisations. Furthermore, assessing, enhancing, and managing information quality has proven to be a notoriously difficult undertaking. Consequently, this paper presents a capability maturity model approach for information quality management. The paper firstly presents a set of criteria, as identified from extensive literature review and exploratory case studies, which are thought to be of importance when considering a holistic approach for information quality management. We then present the results of a Delphi study, which was used to validate those criteria and group them into a staged capability maturity model. The resulting Information Quality Management Capability Maturity Model may help organisations in assessing their existing Information Quality Management practices, and in identifying potential gaps and improvement strategies.

Keywords: Data/Information Quality Management, Capability Maturity Model, Delphi Method

Suggested Citation

Baskarada, Sasa and Koronios, Andy and Gao, Jing, Constructing a Staged Capability Maturity Model for Information Quality Management: Applying the Delphi Method for Consensus Building within an Information Quality Expert Panel (August 23, 2007). Australasian Conference on Information Quality (AusIQ 2007), Adelaide, Australia, 23-24 August, Available at SSRN: https://ssrn.com/abstract=2149330

Sasa Baskarada (Contact Author)

Defence Science and Technology Organisation ( email )

PO Box 1500
24 Scherger Drive
Canberra, SA ACT 2610
Australia
61396267916 (Phone)

Andy Koronios

University of South Australia ( email )

37-44 North Terrace, City West Campus
Adelaide, South Australia 5001
Australia

Jing Gao

affiliation not provided to SSRN ( email )

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