WSDL Specification of Services for Service Oriented Architecture (SOA) Based Implementation of a CRM Process

International Journal of Scientific and Engineering Research, Volume 3, Issue 10, October 2012

24 Pages Posted: 11 Oct 2012

See all articles by Prasenjit Kundu

Prasenjit Kundu

Bengal School Of Technology

Debabrata Das

West Bengal University of Technology - Bengal School Of Technology & Management; Institute of Electrical and Electronics Engineers, Inc. (IEEE)

Bikram Ratha

affiliation not provided to SSRN

Date Written: 2012

Abstract

Recent research on SOA has opened new avenues for implementing various business processes through SOA architecture and CRM is no such exception. CRM is an important process of any business entity and CRM software implementation can be done through different available technology and methods. Recent research on CRM implementation has resulted the development of a conceptual model which can represent different sub processes within a CRM process as services under the SOA architecture but to implement this conceptual model in practice lots of consideration is required from technology and management point of view. WSDL is a XML grammar which can be used for SOA based services implementation in general and services description in particular. In this paper a conceptual model on SOA implementation of a CRM process has been the centre of discussion and the services identified by the conceptual model can be specified and described by WSDL which has been done actually in this paper using WSDL codes. The specification of services done in this paper can help the future researchers to actually implement the CRM process through SOA.

Keywords: CRM Software, SOA, Web Services, WSDL Specifications

JEL Classification: A00, C88, Z00

Suggested Citation

Kundu, Prasenjit and Das, Debabrata and Ratha, Bikram, WSDL Specification of Services for Service Oriented Architecture (SOA) Based Implementation of a CRM Process (2012). International Journal of Scientific and Engineering Research, Volume 3, Issue 10, October 2012. Available at SSRN: https://ssrn.com/abstract=2159799

Prasenjit Kundu

Bengal School Of Technology ( email )

PO: Rishra, DT: Hooghly
India

Debabrata Das (Contact Author)

West Bengal University of Technology - Bengal School Of Technology & Management ( email )

West Bengal
India

Institute of Electrical and Electronics Engineers, Inc. (IEEE) ( email )

United States

Bikram Ratha

affiliation not provided to SSRN

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