E-Mediation

M.S. Abdel Wahab, E. Katsh & D. Rainey (Eds.) Online Dispute Resolution: Theory and Practice, p. 357, The Hague: Eleven International Publishing, 2012

30 Pages Posted: 14 Oct 2012

See all articles by Noam Ebner

Noam Ebner

Creighton University Graduate School - Department of Interdisciplinary Studies

Date Written: 2012

Abstract

Online mediation is spreading rapidly as a mode of practice. In this chapter, Ebner surveys the development of e-mediation within the wider context of ODR growth. Next, the chapter presents a snapshot of the field’s status quo with respect to stakeholders, modes of communication and the technology utilized, Finally, the chapter addresses substantive and process issues in e-mediation: mediation process models, stages and issues; practitioner skills; professional issues; ethics and practitioner standards.

The author identifies current trends in the fields and makes several predictions regarding the field's future development, including the adoption of online mediation by solo practitioners (as opposed to "service provider" firms), the rise of video-conferencing (primarily through low-cost, familiar platforms) and the somewhat counter-intuitive implementation of online mediation in disputes involving strong relational elements, such as divorce, community and workplace issues.

Keywords: mediation, e-mediation, ODR, Online Dispute Resolution, eBay, Ebner, ODR

Suggested Citation

Ebner, Noam, E-Mediation (2012). M.S. Abdel Wahab, E. Katsh & D. Rainey (Eds.) Online Dispute Resolution: Theory and Practice, p. 357, The Hague: Eleven International Publishing, 2012. Available at SSRN: https://ssrn.com/abstract=2161451

Noam Ebner (Contact Author)

Creighton University Graduate School - Department of Interdisciplinary Studies ( email )

2500 California Plaza
Omaha, NE 68178
United States

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