Online Dispute Resolution and Interpersonal Trust

Ebner, N. 2012, ODR and Interpersonal Trust. In M.S. Abdel Wahab, E. Katsh & D. Rainey (Eds.) ODR: Theory and Practice. The Hague: Eleven International Publishing

34 Pages Posted: 28 Oct 2012 Last revised: 22 Jun 2014

See all articles by Noam Ebner

Noam Ebner

Creighton University Graduate School - Department of Interdisciplinary Studies

Date Written: October 28, 2012

Abstract

Interpersonal trust is a necessary element for successful negotiation and mediation process. Conducting those processes online, however, necessitates navigating an environment in which trust is significantly diminished. This chapter explores the challenges to trust in the online world, and provides guidance to negotiators and mediators for developing and maintaining interpersonal trust whilst communicating through online media.

Keywords: Ebner, trust, negotiation, mediation, ODR, online dispute resolution, cooperation, distrust, communication

Suggested Citation

Ebner, Noam, Online Dispute Resolution and Interpersonal Trust (October 28, 2012). Ebner, N. 2012, ODR and Interpersonal Trust. In M.S. Abdel Wahab, E. Katsh & D. Rainey (Eds.) ODR: Theory and Practice. The Hague: Eleven International Publishing. Available at SSRN: https://ssrn.com/abstract=2167856

Noam Ebner (Contact Author)

Creighton University Graduate School - Department of Interdisciplinary Studies ( email )

2500 California Plaza
Omaha, NE 68178
United States

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