Online Dispute Resolution and Interpersonal Trust
Ebner, N. 2012, ODR and Interpersonal Trust. In M.S. Abdel Wahab, E. Katsh & D. Rainey (Eds.) ODR: Theory and Practice. The Hague: Eleven International Publishing
34 Pages Posted: 28 Oct 2012 Last revised: 22 Jun 2014
Date Written: October 28, 2012
Interpersonal trust is a necessary element for successful negotiation and mediation process. Conducting those processes online, however, necessitates navigating an environment in which trust is significantly diminished. This chapter explores the challenges to trust in the online world, and provides guidance to negotiators and mediators for developing and maintaining interpersonal trust whilst communicating through online media.
Keywords: Ebner, trust, negotiation, mediation, ODR, online dispute resolution, cooperation, distrust, communication
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