Dominant Learning Processes in Emergency Response Organizations: A Case Study of a Joint Rescue Coordination Centre

12 Pages Posted: 6 Nov 2012

See all articles by Morten Sommer

Morten Sommer

affiliation not provided to SSRN

Ove Njå

University of Stavanger - Department of Industrial Economics, Risk Management and Planning

Date Written: December 2012

Abstract

Research on decision‐making and expert performance in operational settings generally considers extensive personal experience and deliberate practice to be decisive for development of expertise. Learning and development of decision‐making abilities therefore tend to be explained in terms of human cognition. This study examines the dominant learning processes in a Joint Rescue Coordination Centre, revealing that personal experience, individual problem‐solving, knowledge accumulation, and collective reflection are the key processes in the individual development of decision‐making abilities. These findings show that both individual and contextual (including organisational) aspects need to be considered if we are to fully understand the development of decision‐making abilities and consequently be better able to explain and analyse decision‐making and expert performance in natural settings.

Suggested Citation

Sommer, Morten and Njå, Ove, Dominant Learning Processes in Emergency Response Organizations: A Case Study of a Joint Rescue Coordination Centre (December 2012). Journal of Contingencies and Crisis Management, Vol. 20, Issue 4, pp. 219-230, 2012. Available at SSRN: https://ssrn.com/abstract=2171596 or http://dx.doi.org/10.1111/1468-5973.12003

Morten Sommer (Contact Author)

affiliation not provided to SSRN

No Address Available

Ove Njå

University of Stavanger - Department of Industrial Economics, Risk Management and Planning ( email )

Stavanger
Norway

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