The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes

Group Decision and Negotiation, 17(6), 465-495 (2008)

32 Pages Posted: 8 Nov 2012

See all articles by Karen A. Jehn

Karen A. Jehn

University of Melbourne - Melbourne Business School

Lindred Greer

University of Amsterdam

Sheen S. Levine

University of Texas at Dallas; Columbia University

Gabriel Szulanski

affiliation not provided to SSRN

Date Written: April 17, 2008

Abstract

In this study, we examine three types of conflict (task, relationship, and process) and four dimensions of conflict (emotions, norms, resolution efficacy, and importance) in decision making groups. We also investigate emergent states (e.g., trust, respect, cohesiveness; Marks et al. 2001; Acad Manag Rev 26: 530–547) as mediating the effects of the conflict types and dimensions on group outcomes (productivity and viability). All three types of conflict decreased positive emergent states in groups and this led to a decrease in group viability (the ability of a team to retain its members through their satisfaction and willingness to continue working together; Balkundi and Harrison 2006; Acad Manag J 49: 49–68). This effect was alleviated by resolution efficacy (the belief that the conflict can be easily resolved) regarding process conflict, but could be exacerbated by any negative emotion associated with relationship conflict. Norms that encouraged task conflict also increased positive emergent states within groups, which marginally and positively influenced group performance.

Keywords: Conflict, Resolution, Decision Making, Group, Trust, Productivity, Viability, Norm, Psychology

Suggested Citation

Jehn, Karen A. and Greer, Lindred and Levine, Sheen S. and Szulanski, Gabriel, The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes (April 17, 2008). Group Decision and Negotiation, 17(6), 465-495 (2008), Available at SSRN: https://ssrn.com/abstract=2171727

Karen A. Jehn

University of Melbourne - Melbourne Business School ( email )

200 Leicester Street
Carlton, Victoria 3053 3186
Australia

Lindred Greer

University of Amsterdam ( email )

Spui 21
Amsterdam, 1018 WB
Netherlands

Sheen S. Levine (Contact Author)

University of Texas at Dallas ( email )

2601 North Floyd Road
Richardson, TX 75083
United States

Columbia University ( email )

3022 Broadway
New York, NY 10027
United States

Gabriel Szulanski

affiliation not provided to SSRN ( email )

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