The Social Consumption of ICTs: Insights from Research on the Appropriation and Consumption of New ICTs in the Domestic Environment
Cognition Technology and Work, Vol. 5, pp. 4-14, 2003
32 Pages Posted: 17 Nov 2012
Date Written: March 2002
This paper provides a review of sociological research on the use and consumption of technology in the domestic space, and some results of a study of the adoption and rejection of new ICTs. Technologies studies, media studies and consumer research have all focused on the home as a location for the consumption of new ICTs, and highlight the social nature of technology use, and the special nature of the home. However social changes and new technologies are challenging the traditional boundaries of the home, offering challenges to social researchers and product designers. Of particular importance is the way expertise and products are crossing these boundaries, and the role of the social network and informal economy in the adoption and continued use of new and often problematic technologies. A framework is suggested for developing new classes of products for the home, based on themes including family and community, as well as more common ideas of information and productivity.
Keywords: Domestic Technology, ICTs, Consumption, Social Networks, Consumer Research, Technology Studies
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