9 Pages Posted: 21 Nov 2012
Date Written: November 13, 2011
Despite the vast amount of information regarding project communications management, the Project Management Body of Knowledge does not include a method of tracking conversations between project stakeholders by the project manager. In order to improve communications, communication tools should be implemented by organizations (Loo, 1995). A method such as a communications log should be included as a communication tool in the Project Management Body of Knowledge (PMBOK® Guide).
This article explores the use of a communications log (CL) as a communication tool for tracking project-related conversations for improved project communications management as well as instructions of how to set-up an online communications log, some guidelines for use, and some suggestions as to where the communications log would most appropriately be incorporated into the PMBOK® Guide. The contribution of this article is to further the field of project communications management by considering the use of a communications log as a tool for increased communicational effectiveness.
Keywords: communications management, project management, online communication tool, communications log
Suggested Citation: Suggested Citation
Bell, Christopher M., The Communications Log: A Communication Tool for Improved Project Communications Management (November 13, 2011). Available at SSRN: https://ssrn.com/abstract=2178642 or http://dx.doi.org/10.2139/ssrn.2178642