Essential Issues in Knowledge Management System Implementation: Lessons from Iranian IT Based Companies

Management International Conference (MIC2010), 24-27 November 2010, Ankara, Turkey

9 Pages Posted: 9 Dec 2012

See all articles by Peyman Akhavan

Peyman Akhavan

Malek Ashtar University of Technology

Reza Atashgah

Iran University of Science and Technology - Department of Industrial Engineering

Mohammad Adalti

Independent

Date Written: 2010

Abstract

This article aims to review and identify critical factors of the implementation of knowledge management systems (KMS) for Iranian IT based organizations and clarifying the effect of KMS in organization success. The study determines several important factors affecting the implications of the knowledge management systems such as Motivation among KMS’s users and stakeholders, Flexibility and change management, Cohesion between KMS and organization structure, senior manager’s commitment and support, Knowledge sharing culture, etc. The study also then indicates that the factors have different priorities where managerial factors are in the highest priority and financial factors are in the lowest priority. We also perform factor analysis to summarize seventeen factors into six issues: Financial and information security, Technology and management, Senior management support and strategy, Acceptance, User's motivation and culture and Project management, Change management and training. The results of this study could be useful for knowledge management planners and managers in organizations and help organization planners, to plan based on these factors.

Keywords: knowledge management systems, information technology, critical success factor, factor analysis

Suggested Citation

Akhavan, Peyman and Atashgah, Reza and Adalti, Mohammad, Essential Issues in Knowledge Management System Implementation: Lessons from Iranian IT Based Companies (2010). Management International Conference (MIC2010), 24-27 November 2010, Ankara, Turkey. Available at SSRN: https://ssrn.com/abstract=2186733

Peyman Akhavan (Contact Author)

Malek Ashtar University of Technology ( email )

Tehran
Iran

Reza Atashgah

Iran University of Science and Technology - Department of Industrial Engineering ( email )

Tehran
Iran

Mohammad Adalti

Independent

No Address Available

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