The Impact of Ethnic Background and Demographics on Conflict Management Styles’ Preferences: A Study of Six Sub-Cultures of Pakistan

Muhammmad K. Riaz, Waseef Jamal, & Farzand Ali Jan (2016). The Impact of Ethnic Background and Demographics on Conflict Management Styles’ Preferences: A Study of Six Sub-Cultures of Pakistan. Business & Economic Review, 8(Special Edition), 19-36

18 Pages Posted: 10 Dec 2012 Last revised: 20 Jan 2017

See all articles by Muhammad Khan Riaz

Muhammad Khan Riaz

COMSATS Institute of Information Technology Attock; Institute of Management Sciences (IMSciences)

Waseef Jamal

Institute of Management Sciences

Farzand Jan

Comsats University Islamabad

Date Written: December 16, 2016

Abstract

This study aims to investigate conflict management style preferences of employees and how ethnic background along with other demographics affects these preferences. Using online survey, 296 responses are analyzed from the Govt., education sector, NGOs and private sector employees. Respondents comprise of Pakhtuns of Khyber Pakhtunkhwa and FATA, Punjabis, Hindkowan, Urdu speaking community and Chitralis. Results show that there are significant differences in conflict management style preferences due to the ethnic background, education and organization type while there are no significant differences due to gender. It is also found out that the most and least preferred styles are integrating and dominating, respectively, irrespective of demographics of the respondents. They differ in their second, third and fourth preferences. Similarly, results also show that ethnic background, education and organization type are the valid predictors of conflict management style preferences. The study contributes to the ongoing debate on changing conflict management style preferences and dynamic versus static models of culture. It also puts forth managerial recommendations with regards to recruitment and selection, T & D, and posting and transfers. Directions for future research and limitations of the study are also discussed.

Keywords: Ethnic background, conflict management styles, organizational demography

Suggested Citation

Riaz, Muhammad Khan and Jamal, Waseef and Jan, Farzand, The Impact of Ethnic Background and Demographics on Conflict Management Styles’ Preferences: A Study of Six Sub-Cultures of Pakistan (December 16, 2016). Muhammmad K. Riaz, Waseef Jamal, & Farzand Ali Jan (2016). The Impact of Ethnic Background and Demographics on Conflict Management Styles’ Preferences: A Study of Six Sub-Cultures of Pakistan. Business & Economic Review, 8(Special Edition), 19-36. Available at SSRN: https://ssrn.com/abstract=2187185

Muhammad Khan Riaz (Contact Author)

COMSATS Institute of Information Technology Attock ( email )

Park Road
Chak Shahzad
Attock, Punjab
Pakistan
+92-057-93163330-31 (Phone)
+92-057-93163329 (Fax)

HOME PAGE: http://www.ciit-attock.edu.pk

Institute of Management Sciences (IMSciences) ( email )

Sector E-5, Hayatabad, Phase VII
Hayatabad
Peshawar, KPK 25000
Pakistan
0915861024 (Phone)
0915861026 (Fax)

HOME PAGE: http://www.imsciences.edu.pk

Waseef Jamal

Institute of Management Sciences ( email )

1-A, E-5, Phase VII
Hayatabad
Peshawar, 25000
92919219546 (Phone)

HOME PAGE: http://www.imsciences.edu.pk

Farzand Jan

Comsats University Islamabad ( email )

Park Road
Chak Shahzad
Islamabad, North-West Frontier Province 44000
Pakistan

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