The Role of Conflict Resolution in Teams - An Empirical Study

29 Pages Posted: 20 Dec 2012

See all articles by Sanjukta Mukherjee

Sanjukta Mukherjee

Indian Chamber of Commerce; Sustainable Design Research Consortium

Date Written: December 20, 2012


This paper explores the linkages between strategies for managing different types of conflict and group performance and satisfaction. Results from a qualitative study of fifty-seven autonomous teams suggest that groups that improve over time share three conflict-resolution tendencies: 1) focusing on the content of interpersonal interactions rather than delivery style, 2) explicitly discussing reasons behind any agreements or decisions reached in accepting and distributing work assignments, and 3) assigning work to members who have the relevant task expertise, rather than assigning by convenience. Our results also suggest that teams that are successful over time are likely to be both proactive in anticipating the need for conflict resolution, and pluralistic in developing solutions to conflict that accommodate the needs of all group members.

Keywords: Conflict Dynamics, CR Strategy

Suggested Citation

Mukherjee, Sanjukta and Mukherjee, Sanjukta, The Role of Conflict Resolution in Teams - An Empirical Study (December 20, 2012). Available at SSRN: or

Sanjukta Mukherjee (Contact Author)

Sustainable Design Research Consortium ( email )

Indian Chamber of Commerce ( email )

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