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The Theory of Crowd Capital

Prpić, J., & Shukla, P. (2013). The Theory of Crowd Capital. Proceedings of the Hawaii International Conference on System Sciences #46. January 2013, Maui, Hawaii, USA. IEEE Computer Society Press.

10 Pages Posted: 23 Dec 2012 Last revised: 24 Jun 2015

John Prpić PhD

Thompson Rivers University

Prashant Shukla

Accenture Institute for High Performance

Date Written: 2012

Abstract

We are seeing more and more organizations undertaking activities to engage dispersed populations through Information Systems (IS). Using the knowledge-based view of the organization, this work conceptualizes a theory of Crowd Capital to explain this phenomenon. Crowd Capital is a heterogeneous knowledge resource generated by an organization, through its use of Crowd Capability, which is defined by the structure, content, and process by which an organization engages with the dispersed knowledge of individuals – the Crowd. Our work draws upon a diverse literature and builds upon numerous examples of practitioner implementations to support our theorizing. We present a model of Crowd Capital generation in organizations and discuss the implications of Crowd Capital on organizational boundary and on IS research.

Keywords: Crowd Capital, Crowd Capability, KBV, RBV, Heterogeneous Knowledge, Dispersed Knowledge, Hayek, IS, Social Capital, Intellectual Capital, Crowdsourcing, Prediction Markets, Peer Production, Open Innovation, Collective Intelligence, Wikis, Wikipedia, ReCaptcha, Citizen Science, Gamification, Foldit

Suggested Citation

Prpić PhD, John and Shukla, Prashant, The Theory of Crowd Capital (2012). Prpić, J., & Shukla, P. (2013). The Theory of Crowd Capital. Proceedings of the Hawaii International Conference on System Sciences #46. January 2013, Maui, Hawaii, USA. IEEE Computer Society Press. . Available at SSRN: https://ssrn.com/abstract=2193115

John Prpić (Contact Author)

Thompson Rivers University ( email )

900 McGill Road
IB2008
Kamloops, BC V2C 5N3
Canada

Prashant Shukla

Accenture Institute for High Performance ( email )

800 Boylston Street
Suite 2300
Boston, MA Massachusetts 02199

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