Towards Business Intelligence Systems Success: Effects of Maturity and Culture on Analytical Decision Making

Decision Support Systems, 54(1), 729-773, 2012, DOI: 10.1016/j.dss.2012.08.017

Posted: 3 Jan 2013

See all articles by Aleš Popovič

Aleš Popovič

University of Ljubljana - Faculty of Economics; Universidade Nova de Lisboa - Instituto Superior de Estatística e Gestão de Informação

Ray Hackney

Brunel University London

Pedro Simões Coelho

ISEGI - Universidade Nova de Lisboa

Jurij Jaklič

University of Ljubljana - Faculty of Economics

Date Written: December 31, 2012

Abstract

The information systems (IS) literature has long emphasized the positive impact of information provided by business intelligence systems (BIS) on decision-making, particularly when organizations operate in highly competitive environments. Evaluating the effectiveness of BIS is vital to our understanding of the value and efficacy of management actions and investments. Yet, while IS success has been well-researched, our understanding of how BIS dimensions are interrelated and how they affect BIS use is limited. In response, we conduct a quantitative survey-based study to examine the relationships between maturity, information quality, analytical decision-making culture, and the use of information for decision-making as significant elements of the success of BIS. Statistical analysis of data collected from 181 medium and large organizations is combined with the use of descriptive statistics and structural equation modeling. Empirical results link BIS maturity to two segments of information quality, namely content and access quality. We therefore propose a model that contributes to understanding of the interrelationships between BIS success dimensions. Specifically, we find that BIS maturity has a stronger impact on information access quality. In addition, only information content quality is relevant for the use of information while the impact of the information access quality is non-significant. We find that an analytical decision-making culture necessarily improves the use of information but it may suppress the direct impact of the quality of the information content.

Keywords: business intelligence system, information quality, use of information, analytical decision-making culture, success model, structural equation modeling

Suggested Citation

Popovič, Aleš and Hackney, Ray and Coelho, Pedro Simões and Jaklič, Jurij, Towards Business Intelligence Systems Success: Effects of Maturity and Culture on Analytical Decision Making (December 31, 2012). Decision Support Systems, 54(1), 729-773, 2012, DOI: 10.1016/j.dss.2012.08.017, Available at SSRN: https://ssrn.com/abstract=2196212

Aleš Popovič (Contact Author)

University of Ljubljana - Faculty of Economics ( email )

Kardeljeva ploscad 17
Ljubljana, 1000
Slovenia
+38615892698 (Fax)

HOME PAGE: http://www.ef.uni-lj.si

Universidade Nova de Lisboa - Instituto Superior de Estatística e Gestão de Informação ( email )

Campus de Campolide
Lisbon, 1070-312
Portugal

HOME PAGE: http://www.isegi.unl.pt/

Ray Hackney

Brunel University London ( email )

Kingston Lane
Uxbridge, Middlesex UB8 3PH
United Kingdom

Pedro Simões Coelho

ISEGI - Universidade Nova de Lisboa ( email )

Campus de Campolide
Lisbon, 1070-312
Portugal
(351)213870431 (Phone)

Jurij Jaklič

University of Ljubljana - Faculty of Economics ( email )

Kardeljeva ploscad 17
Ljubljana, 1000
Slovenia

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