A Viable Systems Approach to Relationship Management in S-D Logic and Service Science
Polese, F., Di Nauta, P. (2013), “A Viable Systems Approach to Relationship Management in S-D Logic and Service Science”, in Business Administration Review, Schäffer-Poeschel, Vol.73, No.2, Mar-Apr, pp.113-129, ISSN: 0342-7064.
17 Pages Posted: 21 May 2014
Date Written: 2013
This study valorizes the Viable Systems Approach (VSA) contribution to relationship management to explore the theoretical connections between Service-Dominant logic (SD logic) and Service Science (SS). It presents a conceptual analysis of recent developments in the study of relationships in SS, S-D logic, and VSA. As a broad interdisciplinary approach based on systems theory and resource-based theory, VSA represents a useful framework for the interpretation of the complex phenomena involved in the relationship between S-D logic and SS.
Keywords: Service-Dominant logic (S-D logic); Service Science (SS); Relationship management; Viable Systems Approach
Suggested Citation: Suggested Citation