Role of Top Management Leadership and Commitment in Total Quality Management in Service Organization in Malaysia: A Review and Conceptual Framework

Elixir Human Resource Management, Vol. 51, pp. 11029-11033, 2012

5 Pages Posted: 13 Jan 2013

See all articles by Esam Mustafa

Esam Mustafa

Universiti Tun Hussein Onn Malaysia (UTHM), Faculty of Technology Management and Business

Abdul Talib Bon

Universiti Tun Hussein Onn Malaysia (UTHM) - Faculty of Technology Management, Business and Entrepreneurship

Date Written: October 2, 2012

Abstract

Purpose of this paper is to review the role and impact of top management commitment and leadership on total quality management (TQM) in service organizations in Malaysia, and to come out with a conceptual framework model. A total of 15 related studies selected from well known electronic academic resources and databases (e.g. Emeraldinsight, Elsevier Science direct and Scopus) and deeply reviewed. A proposed conceptual framework developed according to the finding and theoretical dimensions of those papers. Outcomes of this paper will: enrich the literature in the field; will underline trends of the research in role of top management leadership and commitment in TQM practices; and will provide fresh insights to academic researchers interested in the field of TQM as well as to organizations managers.

Keywords: top management, TQM, service organizations, Malaysia

Suggested Citation

Mustafa, Esam and Bon, Abdul Talib, Role of Top Management Leadership and Commitment in Total Quality Management in Service Organization in Malaysia: A Review and Conceptual Framework (October 2, 2012). Elixir Human Resource Management, Vol. 51, pp. 11029-11033, 2012, Available at SSRN: https://ssrn.com/abstract=2200013

Esam Mustafa (Contact Author)

Universiti Tun Hussein Onn Malaysia (UTHM), Faculty of Technology Management and Business ( email )

Parit Raja
Batu Pahat, Johor 86400
Malaysia

Abdul Talib Bon

Universiti Tun Hussein Onn Malaysia (UTHM) - Faculty of Technology Management, Business and Entrepreneurship ( email )

Parit Raja
Batu Pahat, Johor 83600
Malaysia

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