Customer Experience with Rent-to-Own Transactions

Journal of Public Policy and Marketing, 2002

Posted: 24 Jan 2013

See all articles by Signe-Mary McKernan

Signe-Mary McKernan

The Urban Institute - Center on Labor, Human Services and Population

Manoj Hastak

American University - Kogod School of Business

James M. Lacko

Federal Trade Commision - Bureau of Economics

Date Written: May 1, 2002

Abstract

The authors examine the characteristics and experiences of rent-to-own customers using a nationwide survey of 532 customers and 11,575 non-customers. The authors find that most customers have low incomes and education levels, but most have a motor vehicle and some type of credit card or bank account; most customers use RTO transactions to purchase merchandise, not merely as short-term rentals; and most customers are satisfied with the transactions and are treated well if they are late making a payment, though some experience abusive collection practices. The authors discuss the implications of the findings for public policy.

Keywords: Employment

Suggested Citation

McKernan, Signe-Mary and Hastak, Manoj and Lacko, James M., Customer Experience with Rent-to-Own Transactions (May 1, 2002). Journal of Public Policy and Marketing, 2002, Available at SSRN: https://ssrn.com/abstract=2205957

Signe-Mary McKernan (Contact Author)

The Urban Institute - Center on Labor, Human Services and Population ( email )

United States

Manoj Hastak

American University - Kogod School of Business ( email )

4400 Massachusetts Avenue NW
Washington, DC 20816-8044
United States

James M. Lacko

Federal Trade Commision - Bureau of Economics ( email )

601 Pennsylvania Avenue, NW
Washington, DC 20580
United States

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