Information Technology Continuance: A Theoretical Extension and Empirical Test

Journal of Computer Information Systems, 49(1), 17-26, 2008

Posted: 24 Jan 2013 Last revised: 28 Jan 2013

See all articles by Anol Bhattacherjee

Anol Bhattacherjee

University of South Florida - College of Business Administration

Johan Perols

University of San Diego - Department of Accountancy; University of San Diego - School of Business Administration

Clive Sanford

Aalborg University

Date Written: January 8, 2007

Abstract

This paper proposes a theoretical extension and refinement of the existing information technology (IT) continuance model by linking continuance intention to behavior and elaborating the contingent factors that shape IT continuance intention and behavior. Drawing on recent findings in the cognitive psychology literature, it conceptualizes perceived behavioral control (PBC) as consisting of two dimensions: IT self-efficacy and facilitating conditions, and links these two dimensions respectively to IT continuance intention and behavior. Field data from a longitudinal survey of document management system usage among administrators and staff personnel at a governmental agency in Ukraine provides empirical support for our extended model. Our study advances the emerging body of research on IT continuance by extending the theoretical boundaries of the current model of IT continuance, and contributes to IT acceptance and usage research by clarifying the conceptualization and effect of the PBC construct.

Keywords: Information technology usage, continuance, expectation-disconfirmation theory, survey research

Suggested Citation

Bhattacherjee, Anol and Perols, Johan and Sanford, Clive, Information Technology Continuance: A Theoretical Extension and Empirical Test (January 8, 2007). Journal of Computer Information Systems, 49(1), 17-26, 2008, Available at SSRN: https://ssrn.com/abstract=2206649

Anol Bhattacherjee (Contact Author)

University of South Florida - College of Business Administration ( email )

4202 E. Fowler Avenue, BSN 3403
Tampa, FL 33620-5500
United States

Johan Perols

University of San Diego - Department of Accountancy ( email )

223 Olin Hall
5998 Alcalá Park
San Diego, CA
United States

University of San Diego - School of Business Administration ( email )

5998 Alcala Park
San Diego, CA 92110-2492
United States

Clive Sanford

Aalborg University ( email )

Fredrik Bajers Vej 7E
Aalborg, DK-9220
Denmark

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