Assessing Satisfaction with Core and Secondary Attributes
28 Pages Posted: 13 Feb 2013
Date Written: October 1, 2007
This research assesses visitor satisfaction with the core and secondary attributes of a tourist destination, using two conventional methods, stated and derived importance. The article shows the importance of core attributes are recoverable equally well, regardless of the method. Importances of secondary attributes, however, vary depending on the estimation method. This difference is systematic. Researchers should use derived methods for assessing satisfaction with secondary attributes. The data are from surveys from visitors to Latin America.
Keywords: Satisfaction, core attributes, secondary attributes, stated importance, derived importance, tourist product, Latin America
JEL Classification: M31, O54, C42
Suggested Citation: Suggested Citation