Citizens in Charge? Reviewing the Background and Value of Introducing Choice and Competition in Public Services

Y.K. Dwivedi, M.A. Shareef, S.K. Pandey & V. Kumar (Eds.), Public Administration Reformation: Market Demand from Public Organizations. London: Routledge, 2013. pp24-42.

36 Pages Posted: 16 Feb 2013 Last revised: 23 Mar 2018

See all articles by Lars Tummers

Lars Tummers

Utrecht University

Sebastian Jilke

McCourt School of Public Policy; Georgetown University

Steven Van de Walle

KU Leuven - Department of Political Science; Erasmus University Rotterdam - Department of Public Administration

Date Written: 2013

Abstract

Introducing choice and competition in public services was supposed to put citizens in the “driver’s seat”, making them in charge of their service provision. Introducing choice often is indeed beneficial for citizens. However, it sometimes also leads to increased inequality among citizens. This chapter provides an overview of the background, facilitators and pitfalls of choice, illustrated using empirical studies from various sectors (such as education, healthcare and utilities) in various countries. We conclude by arguing that policymakers should make informed decisions regarding choice. Introducing choice can benefit public services, but one should remain cautious for its potential negative effects. For full text, see the repository for Erasmus University Rotterdam.

Keywords: Choice, Competition, Public services, Public sector, Client choice, Voice, Marketization, Inequality, Market power, School choice, Personal care budgets, Direct payments, Bounded rationality, Switching costs, Monopoly, Gaming, Performance information, Work conditions, Health care Utilities, Social

JEL Classification: A1, A10, D73, E60, H00, H40, I10, I18, J78, L30, L31, L32, L33, L39, M00, D71

Suggested Citation

Tummers, Lars and Jilke, Sebastian and Van de Walle, Steven, Citizens in Charge? Reviewing the Background and Value of Introducing Choice and Competition in Public Services (2013). Y.K. Dwivedi, M.A. Shareef, S.K. Pandey & V. Kumar (Eds.), Public Administration Reformation: Market Demand from Public Organizations. London: Routledge, 2013. pp24-42., Available at SSRN: https://ssrn.com/abstract=2218532

Lars Tummers (Contact Author)

Utrecht University ( email )

Vredenburg 138
Utrecht, 3511 BG
Netherlands

Sebastian Jilke

McCourt School of Public Policy; Georgetown University ( email )

Washington, DC 20057
United States

Steven Van de Walle

KU Leuven - Department of Political Science ( email )

Public Management Institute
Van Evenstraat 2A
B-3000 Leuven
Belgium
+32 16 323614 (Phone)
+32 16 323611 (Fax)

HOME PAGE: http://www.publicmanagementinstitute.be

Erasmus University Rotterdam - Department of Public Administration ( email )

3000 DR Rotterdam
Netherlands
0031 10 408 2518 (Phone)

HOME PAGE: http://www.stevenvandewalle.eu

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