Citizens in Charge? Reviewing the Background and Value of Introducing Choice and Competition in Public Services
Y.K. Dwivedi, M.A. Shareef, S.K. Pandey & V. Kumar (Eds.), Public Administration Reformation: Market Demand from Public Organizations. London: Routledge, 2013. pp24-42.
36 Pages Posted: 16 Feb 2013 Last revised: 23 Mar 2018
Date Written: 2013
Introducing choice and competition in public services was supposed to put citizens in the “driver’s seat”, making them in charge of their service provision. Introducing choice often is indeed beneficial for citizens. However, it sometimes also leads to increased inequality among citizens. This chapter provides an overview of the background, facilitators and pitfalls of choice, illustrated using empirical studies from various sectors (such as education, healthcare and utilities) in various countries. We conclude by arguing that policymakers should make informed decisions regarding choice. Introducing choice can benefit public services, but one should remain cautious for its potential negative effects. For full text, see the repository for Erasmus University Rotterdam.
Keywords: Choice, Competition, Public services, Public sector, Client choice, Voice, Marketization, Inequality, Market power, School choice, Personal care budgets, Direct payments, Bounded rationality, Switching costs, Monopoly, Gaming, Performance information, Work conditions, Health care Utilities, Social
JEL Classification: A1, A10, D73, E60, H00, H40, I10, I18, J78, L30, L31, L32, L33, L39, M00, D71
Suggested Citation: Suggested Citation