Multidimensional Analysis of Conflict Mediator Style

Conflict Resolution Quarterly, Volume 30, Issue 2, pages 135–171, Winter 2012

Posted: 18 Feb 2013

See all articles by Warren Reich

Warren Reich

Rutgers University, Newark

Tiffany Henderson

Independent

Claudia Cohen

Independent

Kenneth Kressel

Rutgers, The State University of New Jersey - Psychology

Abstract

This study explores mediator stylistic variations in a sample of professional and novice mediators. Participants mediated the same simulated conflict and reported on their in-session thinking using a stimulated recall procedure. Mediators described themselves as stylistically eclectic, but this was not borne out by observational data. Multidimensional scaling identified two dimensions underlying mediator performance: stylistic orientation (relational versus settlement oriented) and level of empathic attunement. Qualitative analysis identified facilitative and evaluative variants of the settlement orientation and transformative and diagnostic variants of the relational orientation. The facilitative and diagnostic mediators performed more skillfully than their evaluative and transformative counterparts.

Suggested Citation

Reich, Warren and Henderson, Tiffany and Cohen, Claudia and Kressel, Kenneth, Multidimensional Analysis of Conflict Mediator Style. Conflict Resolution Quarterly, Volume 30, Issue 2, pages 135–171, Winter 2012 . Available at SSRN: https://ssrn.com/abstract=2219702

Warren Reich

Rutgers University, Newark ( email )

180 University Avenue
Newark, NJ 07102
United States

Tiffany Henderson

Independent ( email )

No Address Available

Claudia Cohen

Independent ( email )

No Address Available

Kenneth Kressel (Contact Author)

Rutgers, The State University of New Jersey - Psychology ( email )

Newark, NJ 07102
United States
973-353-5440 Ext. 232 (Phone)
973-353-1171 (Fax)

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