Managers’ Emotional Intelligence and its Impact on Non-Managerial Employees’ Job Satisfaction in the Banking Sector in Sri Lanka
Proceedings of international conference on MTIM, October, 2011, University of Rajarata.
9 Pages Posted: 21 Feb 2013
Date Written: October 1, 2011
Emotional Intelligence is regarded as a vitally important concept that leaders have to learn for the success of any organization. In reviewing the Sri Lankan research literature for the purpose of finding the ways to enhance the Job Satisfaction, the researcher could identify Emotional Intelligence of the managers as one of the most important but abandoned concepts. The purpose of this study was to investigate the impact of Managers’ Emotional Intelligence on Non-Managerial Employees’ Job Satisfaction in the banking sector in Sri Lanka. The sample consisted of 100 managers and 400 non-managerial employees selected randomly from the Commercial Banks. Two questionnaires were administered among managers and non-managerial employees. Collected data were analyzed using regression analysis and correlation coefficient. The results of the study indicated that Emotional Intelligence had a significant positive relationship with Job Satisfaction. The relationship between four elements of Emotional Intelligence and Job Satisfaction was further investigated. The data indicated that self-management, relationship management and social awareness were significantly and positively correlated with Job Satisfaction. No relationship was reported between self-awareness and Job Satisfaction. It is recommended here that Emotional Intelligence of the managers should be enhanced to improve the Job Satisfaction of the non-managerial employees.
Keywords: Emotional Intelligence, Impact, Job Satisfaction, Managers, Non-Managerial Employees
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