The Impact of Five Factor Model of Personality on Organizational Citizenship Behavior of Non-Managerial Employees in the Banking Sector in Sri Lanka

20 Pages Posted: 24 Feb 2013 Last revised: 2 Apr 2018

See all articles by U.W.M.R. Sampath Kappagoda

U.W.M.R. Sampath Kappagoda

Faculty of Management Studies, Rajarata University of Sri Lanka

Shama Kulathunga

University of Rajarata

Date Written: February 22, 2013

Abstract

The purpose of this study was to investigate the impact of five factor model of personality of non-managerial employees on their organizational citizenship behavior in Sri Lankan banking sector. The convenience sampling method was used to collect the sample of 150 non managerial employees who work in North Central province in Sri Lanka. A questionnaire was administered among the non-managerial employees to measure their big five personality and organizational citizenship behavior. The collected data were analyzed using correlation coefficient and regression analysis. The results of the study indicated that extraversion, agreeableness, conscientiousness and openness to experience had significantly and positively correlated with organizational citizenship behavior. Results further indicated that neuroticism had significant negative association with organizational citizenship behavior.

Keywords: Five Factor Model of Personality, Non-Managerial Employees, Organizational Citizenship Behavior

Suggested Citation

Kappagoda, Sampath and Kulathunga, Shama, The Impact of Five Factor Model of Personality on Organizational Citizenship Behavior of Non-Managerial Employees in the Banking Sector in Sri Lanka (February 22, 2013). Available at SSRN: https://ssrn.com/abstract=2223077 or http://dx.doi.org/10.2139/ssrn.2223077

Sampath Kappagoda (Contact Author)

Faculty of Management Studies, Rajarata University of Sri Lanka ( email )

Mihintale
10300
Sri Lanka

Shama Kulathunga

University of Rajarata ( email )

Mihintale, 50300
Sri Lanka

Register to save articles to
your library

Register

Paper statistics

Downloads
290
Abstract Views
1,031
rank
104,649
PlumX Metrics