Journal of Policy Studies, Policy Studies Association of Japan, No. 9, p. 69, March 2000
61 Pages Posted: 2 Apr 2013
Date Written: March 1, 2000
People reputed, in various organizations, to be excellent at handling diversity were interviewed and their protocols in handling particular types of diversity situations analyzed for mental procedures they used. These procedures were formalized, grouped across individual, and turned into methods, used in a pre-test, post-test design to confirm method effectiveness. 30 skill dimensions in handling diversity well were thusly discovered and 30 methods, one for each dimension, were developed and confirmed as useful in pre-test post-test, format. This research format -- from empirical high performers to abstract models of inside-the-head procedures to external methods applied by others -- from artificial intelligence research -- has much to offer social science research in general, as demonstrated by the 30-diversity methods developed and confirmed effective here. Future research better elaborating types of diversity to be handled is needed.
Keywords: diversity, globalization, complexity theory, self management
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