Managing Emerging Technology and Organizational Transformation in Public Sector: An Acculturation Perspective

Information & Management, (45:3), 2008, pp. 143-202

Posted: 21 Apr 2013

See all articles by Shan Pan

Shan Pan

National University of Singapore (NUS)

Gary Pan

Singapore Management University - School of Accountancy

Paul Devadoss

Independent

Date Written: September 20, 2008

Abstract

From 1992 to 2005 Singapore National Library Board has successfully incorporated information technology into its working procedures and customer service. The organization has adopted Radio Frequency Identification and other technology applications; transformed its operating routines and provided access to millions of publications for its library users. A key issue in this transformation is how the organization has managed its cultural change and has taken advantage of emerging technology. The success is considered remarkable since, in the past, public libraries in Singapore have carried the stigma of traditional public sector organizations in tending to resist new technology. To provide an insight into how Singapore National Library Board has managed its employees’ adaptation to the new technology, we examine the cultural changes resulting from introduction of information technology. A number of key factors have emerged which show how an organization can manage this kind of cultural adaptation. We discuss their application in research and practice.

Keywords: Managing emerging technology, organizational transformation, public sector organizations, acculturation, case study

JEL Classification: M40

Suggested Citation

Pan, Shan and Pan, Gary and Devadoss, Paul, Managing Emerging Technology and Organizational Transformation in Public Sector: An Acculturation Perspective (September 20, 2008). Information & Management, (45:3), 2008, pp. 143-202. Available at SSRN: https://ssrn.com/abstract=2254262

Shan Pan

National University of Singapore (NUS) ( email )

Bukit Timah Road 469 G
Singapore, 117591
Singapore

Gary Pan (Contact Author)

Singapore Management University - School of Accountancy ( email )

60 Stamford Road
Singapore 178900
Singapore

Paul Devadoss

Independent ( email )

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