E-Government Capabilities and Crisis Management: Lessons from Combating Sars in Singapore

MIS Quarterly Executive, 4(4), 2005, pp. 385-397

Posted: 21 Apr 2013

See all articles by Shan Pan

Shan Pan

National University of Singapore (NUS)

Gary Pan

Singapore Management University - School of Accountancy

Paul Devadoss

Independent

Date Written: December 21, 2005

Abstract

The city-state of Singapore has been highly ranked for its e-Government services. Over the past two decades, it has leveraged its IT infrastructure for economic development and transformed its public services. The SARS outbreak in 2004 turned into a national health crisis because it spread rapidly and the medical community had little knowledge of how to treat the new mutation of the corona virus.

Yet, several Singaporean government agencies utilized the e-Government infrastructure and related resources to quickly bring the outbreak under control. In particular, the government’s IT infrastructure streamlined communications, information exchange, and data flow, and significantly eased collaboration among government agencies, private businesses, foreign agencies, and the public. By being able to coordinate crisis management activities, Singapore was able to keep the public up-to-date, enlist help from many sources, and rapidly develop innovative IT applications to contain the outbreak. Our findings illustrate the importance of IT in helping both public and private enterprises respond effectively to crisis situations, where leadership, speed, and coordination are paramount.

Keywords: eGovernment; Resource-based Perspective; Capabilities Development and Deployment; Crisis Management; Case Study

JEL Classification: M40

Suggested Citation

Pan, Shan and Pan, Gary and Devadoss, Paul, E-Government Capabilities and Crisis Management: Lessons from Combating Sars in Singapore (December 21, 2005). MIS Quarterly Executive, 4(4), 2005, pp. 385-397. Available at SSRN: https://ssrn.com/abstract=2254474

Shan Pan

National University of Singapore (NUS) ( email )

1E Kent Ridge Road
NUHS Tower Block Level 7
Singapore, 119228
Singapore

Gary Pan (Contact Author)

Singapore Management University - School of Accountancy ( email )

60 Stamford Road
Singapore 178900
Singapore

Paul Devadoss

Independent ( email )

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