Managing Stakeholders During IT-Enabled Organizational Transformation: A Case Study of Egovernment in South Korea

Government Information Quarterly (24:2), 2007, pp. 338-352

Posted: 21 Apr 2013

See all articles by Hyun Jeong Kim

Hyun Jeong Kim

Inha University

Gary Pan

Singapore Management University - School of Accountancy

Shan Pan

National University of Singapore (NUS)

Date Written: June 21, 2007

Abstract

The implementation of e-government is a burgeoning phenomenon across the globe. It improves and enhances the infrastructures and services provided to the citizens. However, a review of the IS literature reveals that research on the implementation of e-government is rather limited, which could be due to the general misconception of the public sectors as rigid and risk-averse establishments. The shortage of studies on e-government’s implementation presents a knowledge gap that needs to be plugged. This gap is significantly amplified by the increasing number of e-government initiatives being implemented by governments in recent years. This paper describes and analyzes South Korea’s Supreme Court Registry Office, which has implemented e-government. The case study discusses practical implications and suggests future research areas. Findings of the study include the alignment of technology and business processes, integration of resources into core business activities, integrating stakeholders’ trust and commitment, and better understanding of the role of organizational learning, which can enhance the adoption and institutionalization of e-government initiatives.

Keywords: IT-enabled Organization Transformation, Egovernment, South Korea, Stakeholders

JEL Classification: M40

Suggested Citation

Kim, Hyun Jeong and Pan, Gary and Pan, Shan, Managing Stakeholders During IT-Enabled Organizational Transformation: A Case Study of Egovernment in South Korea (June 21, 2007). Government Information Quarterly (24:2), 2007, pp. 338-352. Available at SSRN: https://ssrn.com/abstract=2254482

Hyun Jeong Kim

Inha University ( email )

College of Business Administration
100 Inharo, Nam-Gu
Incheon, Incheon
Korea, Republic of (South Korea)

Gary Pan (Contact Author)

Singapore Management University - School of Accountancy ( email )

60 Stamford Road
Singapore 178900
Singapore

Shan Pan

National University of Singapore (NUS) ( email )

Bukit Timah Road 469 G
Singapore, 117591
Singapore

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