Managing Stakeholders During IT-Enabled Organizational Transformation: A Case Study of Egovernment in South Korea
Government Information Quarterly (24:2), 2007, pp. 338-352
Posted: 21 Apr 2013
Date Written: June 21, 2007
The implementation of e-government is a burgeoning phenomenon across the globe. It improves and enhances the infrastructures and services provided to the citizens. However, a review of the IS literature reveals that research on the implementation of e-government is rather limited, which could be due to the general misconception of the public sectors as rigid and risk-averse establishments. The shortage of studies on e-government’s implementation presents a knowledge gap that needs to be plugged. This gap is significantly amplified by the increasing number of e-government initiatives being implemented by governments in recent years. This paper describes and analyzes South Korea’s Supreme Court Registry Office, which has implemented e-government. The case study discusses practical implications and suggests future research areas. Findings of the study include the alignment of technology and business processes, integration of resources into core business activities, integrating stakeholders’ trust and commitment, and better understanding of the role of organizational learning, which can enhance the adoption and institutionalization of e-government initiatives.
Keywords: IT-enabled Organization Transformation, Egovernment, South Korea, Stakeholders
JEL Classification: M40
Suggested Citation: Suggested Citation