De-Escalation of Commitment to Information Systems Projects: A Process Perspective

Journal of Strategic Information Systems 13(3), 2004, pp. 247-270.

Posted: 22 Apr 2013

See all articles by Gary Pan

Gary Pan

Singapore Management University - School of Accountancy

Shan Pan

National University of Singapore (NUS)

Donal Flynn

Independent

Date Written: July 21, 2004

Abstract

Escalation of commitment is a common and costly problem among information system projects. Although the potential of de-escalation of commitment to failing courses of action has been much heralded, many de-escalation efforts may result in failure due to constituencies biasing facts in the direction of previously accepted beliefs and therefore preventing an organization from de-escalating commitment to a project. Here, we examine actors’ commitment transformation during the de-escalation of commitment to an e-procurement project in a local government organization in the UK. Our findings suggest that the commitment transformation process can be enacted successfully through the deployment of behaviour disconfirmation, continuous commitment, provision of psychological safety, development, and the alignment and integration of new attitudes and behaviours. The research and practical implications of these findings are discussed, and future research areas are explored.

Keywords: Escalation of commitment, De-escalation of commitment, Is project failure, Process perspective

JEL Classification: M40

Suggested Citation

Pan, Gary and Pan, Shan and Flynn, Donal, De-Escalation of Commitment to Information Systems Projects: A Process Perspective (July 21, 2004). Journal of Strategic Information Systems 13(3), 2004, pp. 247-270.. Available at SSRN: https://ssrn.com/abstract=2254486

Gary Pan (Contact Author)

Singapore Management University - School of Accountancy ( email )

60 Stamford Road
Singapore 178900
Singapore

Shan Pan

National University of Singapore (NUS) ( email )

Bukit Timah Road 469 G
Singapore, 117591
Singapore

Donal Flynn

Independent ( email )

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