Why are Process Monitoring Technologies Valuable? The Use of On-Board Information Technology in the Trucking Industry

42 Pages Posted: 10 Jun 2000 Last revised: 30 Jul 2014

Multiple version iconThere are 2 versions of this paper

Date Written: March 1998

Abstract

Recent advances in information technology (IT) have enabled firms in many industries to give middle managers new access to timely production data. Process monitoring' technologies give distant managers a window to production which can both lower their cost of monitoring subordinates and provide them better information toward allocating their firms' resources in the short term. This paper investigates where and why IT-based process monitoring is valuable within the trucking industry, distinguishing between its incentive- and coordination-related benefits. Using truck-level data, it examines how the use of on-board computers varies with characteristics of carriers, shippers, and hauls. It then analyzes these patterns in light of existing theory and relates them to how supply chains are organized.

Suggested Citation

Hubbard, Thomas N., Why are Process Monitoring Technologies Valuable? The Use of On-Board Information Technology in the Trucking Industry (March 1998). NBER Working Paper No. w6482. Available at SSRN: https://ssrn.com/abstract=226227

Thomas N. Hubbard (Contact Author)

Northwestern University - Department of Management & Strategy ( email )

Kellogg School of Management
2001 Sheridan Road
Evanston, IL 60208
United States

National Bureau of Economic Research (NBER)

1050 Massachusetts Avenue
Cambridge, MA 02138
United States

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